We want you to be completely satisfied with your purchase from Upohat.com. If you receive a damaged or incorrect item, please contact us within 3 days of delivery.

Return Conditions

• Items must be unused and in original packaging
• Returns must be initiated within 3 days of receiving the product
• Proof of purchase (order number) required
• Photos of the damaged or incorrect item must be provided

Non-Returnable Items

• Items that have been used or washed
• Personalized or custom-made products
• Items without original packaging

Refund Process

Once your return is approved, refunds will be processed within 5-7 business days via bKash or bank transfer to your original payment method.

For return requests or assistance, contact us at support@upohat.com or call 01974-444359.